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                |  | 姓 名:Luiz 
                    Moutinho現 職:Foundation 
                    Chair in Marketing at Glasgow University, Management School 
                    in
 Glasgow,Scotland, UK.
 學 歷:PhD at the University 
                    of Sheffield
 專 長:Strategic Marketing 
                    and Futurecast Consumer Behaviour, and Marketing of
 Services
 經 歷:Cardiff Business 
                    School, University of Wales College of Cardiff and California
 State University, USA. Visiting Professorship positions 
                    in New Zealand and
 Brazil
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                |  | 姓 名:Omprakash 
                  K.Gupta 現 職:Professor and Head, Department 
                  of Management and Marketing, Prairie View
 A&M University, Texa A&M University System.
 學 歷:PhD Purdue University
 專 長:Management ScienceM.Sc. in Mathematics
 經 歷:Professor:Purdue University, IndianaUniversity Northwest
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                |  | 姓 名:John 
                  Leung 現 職:Director 
                  of Executive MBA program, and an Associate Professor of Marketing
 at City University of Hong Kong.
 學 歷:PhD in Industrial 
                  Engineering from the University of Wisconsin at MadisonMS
 in Computer and Information Science at Georgia Institute 
                  of Technology.
 專 長:Service strategy 
                  and Quality management, Business process improvement,
 and Customer retention strategy
 經 歷:Deputy Director 
                  of IT Center for reengineering
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